Friends and Family Test Results
We asked “Overall, how was your experience of our service?”
- We have had 756 responses in January 2025
- 94% of patients responded ‘Good’ or ‘Very good’
- 3.2% of patients responded ‘Neither good nor poor’
- 2.7% of patients responded ‘Poor’ or ‘Very poor’
- 0.1% of patients responded ‘Don’t know’
Positive comments
“Very efficient Service.”
“I was found an appointment promptly, the reception staff are always very kind and helpful”
“Wonderfully helpful, friendly and supportive staff.”
Areas for improvement
“My appointment was at 4pm I wasn’t seen till 4.15pm.”
“I would like to be informed who I get to see “
Please complete a Friends and Family Test feedback form if you have any suggestions to improve how the Practice operates or manages its services.