Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

Online Services

Online services allow you to access your GP medical record, view test results, order repeat prescriptions and book appointments all in one place without having to contact your GP surgery.

Online services also allow you to set up a proxy account for people that you care for.

For instructions on getting started with online services, please visit NHS website here.

You can set up online services at home, however to receive full access you need to complete a form to prove your identity.

If you need to prove your identity to access your own medical records, you need to complete the ‘Application for Online Access to GP Services’ form below:

Application for Online Access to GP Service (Click to expand)

Before you apply for online access to your medical record, there are some other things to consider.

Although the chances of any of these things happening are very small, you are asked that you have read and understood the following before you are given login details.

Things to consider

Forgotten history

 There may be something you have forgotten about in your record that you might find upsetting

Abnormal results or bad news

If your GP has given you access to test results or letters, you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed, and you cannot contact them.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.

Coercion

 If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

 Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else

 If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

More information

For more information about keeping your healthcare records safe and secure, we recommend that you read Protecting your GP Online Records and this helpful leaflet produced by the NHS in conjunction with the British Computer Society:

Keeping your online health and social care records safe and secure

Name
Date of Birth
Address
Email

I understand that my email address and/or mobile number may be used by the practice to contact you to provide health and care services. For example:-

  • appointment reminders
  • health campaign messages
  • messages relating to your own health and care e.g. test results
  • surveys about our services

    • If you consent to be contacted by either of the following please tick:
    I wish to have access to the following online services (please tick all that apply):
    I wish to access my online services and understand and agree with each statement (tick)
    Drop files here or
    Max. file size: 50 MB.
      Date

      If you are trying to gain full access to another person’s record, both you and the patient need to complete the ‘Consent to proxy access to GP online services’ form below:

      Consent to proxy access to GP online services (Click to expand)

      NHS App

      You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

      What the NHS App does

      • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
      • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
      • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
      • check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
      • register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
      • find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
      • view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
      Quote / Testimonial:

      If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

      For more information go to www.nhs.uk/nhsapp.

      Get Started

      Login Register

      Get the app

      Non-urgent advice: Having Problems?

      Online Services @ NHS.UK

      NHS App Help and Support

      Download the NHS App

      You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

      Access NHS APP Services Online, with your web browser!