Noticeboard

Our Ear Syringing Service has now resumed. Please call us on 01922 622212 to book an appointment.

Steroid Injections have now resumed Please call us on 01922 622212 to be added to our waiting list.

We are now booking Covid Vaccinations for Patients over 50 at our Oak Park Hub Vaccination Hub. Please call 01922 622212 to avoid dissapointment

For Appointments please use our eConsult service, which you can access here.

* Don't forget to sign up to our Patient Participation Group today!  Just go to our 'Have your say' tab on the right hand side and click on 'Patient Participation Group'! No need to attend meetings! We will just contact you via e-mail every now and then with our newsletter or surveys!*

Please click the link below for our most recent PPG Newsletter

PPG Newsletter

 


Also, have you registered at the surgery to access our services online? Contact us today so you can start ordering your prescriptions, booking appointments and even access parts of your medical records - all online! No more wasting time calling the surgery and you can even use it out of surgery hours!

Important Please Note

Walsall CCG Medicines Management Team, Practice Based Pharmacists and other NHS Pharmacy teams will be supporting GP practices to conduct medication reviews, clinical audits, medicine safety and medicines optimisation initiatives for patient care.  Should you NOT wish your medical records to be used in this way please contact a member of staff at any time. 

Complaints

We take complaints about our work, staff and levels of service very seriously. If you wish to make a complaint, please complete the complaints form below.

RMC Complaints Form

What information we will need from you

We will need:

  • a clear, detailed description of what your complaint is about
  • copies of any letters or emails related to the complaint
  • your email address or postal address (so we can reply)
  • We aim to respond to complaints within 10 working days. If we can’t reply to you within this time, we will let you know and tell you when you can expect a reply

What happens next

When you’ve made your complaint, we will:

  • send an email to let you know that we’ve received it (as long as you’ve provided a valid email address)
  • investigate your complaint, and provide a written response to the issues you have raised.

Complaints to NHS England

If you do not want to complaint to the practice directly you can raise any issues with NHS England.

Email – england.contactus@nhs.net type in the Subject tab “for the attention of the complaints team”

 

Helpline 0300 311 2233 – Customer Care Centre

What to do if you’re not satisfied

If you are not satisfied with the outcome of your formal complaint, you can contact the Parliamentary and Health Service Ombudsman.

Ombudsman

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

 

Helpline: 0345 015 4033

Website www.ombudsman.org.uk

 

NHS Choices for complaints to other NHS organisations

Website www.nhs.uk/nhsengland/complaints

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website