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Noticeboard

* Don't forget to sign up to our Patient Participation Group today!  Just go to our 'Have your say' tab on the right hand side and click on 'Patient Participation Group'! No need to attend meetings! We will just contact you via e-mail every now and then with our newsletter or surveys!*

Please click the link below for our most recent PPG Newsletter

PPG Newsletter

 


Also, have you registered at the surgery to access our services online? Contact us today so you can start ordering your prescriptions, booking appointments and even access parts of your medical records - all online! No more wasting time calling the surgery and you can even use it out of surgery hours!

Please note that the surgery will be closed from 12.30 -6.30 pm on Thursday 4th April 2019.   Rushall Medical Centre (excluding the branch site at Pelsall Village Centre) will re-open for a short period of time from 6.30 - 7.00 pm.   If you need to see a doctor during these times please contact Waldoc on 01922 501999.  

Complaints

We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please speak to the Practice Manager at the earliest opportunity to discuss any concerns you may have.

If you prefer to put your complaint in writing, address your letter to Victoria Arbenz – Practice Manager, that’s usually the quickest way to resolve a problem. If you’re still not satisfied, ask for your complaint to be escalated to the Senior Partner Dr Sandilands.

What information we will need from you

We will need:

  • a clear, detailed description of what your complaint is about
  • copies of any letters or emails related to the complaint
  • your email address or postal address (so we can reply)
  • We aim to respond to complaints within 10 working days. If we can’t reply to you within this time, we will let you know and tell you when you can expect a reply.
  • If the problem is still unresolved, you can make a formal complaint to

What happens next

When you’ve made your complaint, we will:

  • send an email to let you know that we’ve received it (as long as you’ve provided a valid email address)
  • investigate your complaint, and provide a written response to the issues you have raised.

Complaints to NHS England

If you do not want to complaint to the practice directly you can raise any issues with NHS England.

Email – england.contactus@nhs.net type in the Subject tab “for the attention of the complaints team”

 

Helpline 0300 311 2233 – Customer Care Centre

What to do if you’re not satisfied

If you are not satisfied with the outcome of your formal complaint, you can contact the Parliamentary and Health Service Ombudsman.

Ombudsman

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

 

Helpline: 0345 015 4033

Website www.ombudsman.org.uk

 

NHS Choices for complaints to other NHS organisations

Website www.nhs.uk/nhsengland/complaints

 



 
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